Pet City Canada
All pets for daycare and grooming must be vaccinated
We requrie proof of up-to-date vaccination for DHP, Parvo, rabies, and Bordetella (kennel cough). Paperwork can be emailed to info@petcitycanada.com ahead of time, or brought to your appointment.
Cancellation policy for pet sitting
Less than 7 days prior to the date of your first visit you will be charged 50% of the total invoice for the scheduled pet care visits. If notice is less than 48 hours’ notice prior to the date of your first visit you will be charged 100% of the total invoice. 50% deposit due upon booking.
Entering daycare space
Dogs entering and exiting the daycare must be on a leash and controlled by their owner or designate at all times. All dogs attending daycare must be at least 4 months old.
Right to refuse service
Pet City Canada reserves the right to refuse enrolment and/or access to the facility to any dog, at any time, for any reason. Some reasons include agression, lack of proof of vaccination, etc.
Cancellation policy for daycare and grooming
If you cannot keep a scheduled appointment with Pet City Canada, we require 12 hours notice by calling or emailing our team. Cancellation less than 12 hours prior will result in a cancellation fee. Late pick up fee is $2 per minute.
Clean bill of health
Any condition that could jeopardize the health or well-being of other dogs (ie: a communicable ailment) will require a veterinarian certificate of clean health prior to return to the daycare.
Transparency
The owner must advise Pet City Canada of any allergies or pre-existing conditions, whether they be medical, physical, or behavioral. Pet City Canada reserves the right to use a muzzle on your pet for safety reasons.
Treating matted pets
We groom humanely, and in the case of severely matted animals, we will shave your pet and offer suggestions for an at home grooming routine; we will not consider lengthy and potentially painful de-matting procedures for severely matted animals.