Website Terms and Conditions

Effective date: October 12, 2026
Business: Pet City Canada

1. Acceptance of These Terms

Welcome to the Pet City Canada website.

These Terms and Conditions govern your access to and use of our website. By accessing or using this website, you agree to these terms. If you do not agree, please discontinue use of the website.

These terms apply to the use of the website and its online features. Additional terms and policies may apply when you book or receive services from Pet City Canada.

2. About Pet City Canada

Pet City Canada is a locally owned pet-care business serving Lethbridge, Alberta, and surrounding communities.

Our services include dog daycare, grooming, dog walking, in-home pet sitting, and pet transportation.

Information about our services, rates, availability, and business operations is provided for general informational purposes and may be updated from time to time.

3. Website Information

We make reasonable efforts to ensure that the information on our website is accurate and current. However, we do not guarantee that all content is complete, accurate, or up to date at all times.

Service descriptions, rates, availability, operating procedures, and other information may change without notice.

If you require confirmation of specific service details, pricing, availability, or requirements, please contact Pet City Canada directly before making arrangements.

4. Appointments and Online Booking

Pet City Canada uses Kennel Connection and its associated MyKcapp online booking service to facilitate appointment requests and booking management.

When using the booking service, you agree to provide accurate and complete information as requested.

Please be aware that:

Appointment requests are subject to availability and any applicable booking procedures.
A submitted request should not be treated as confirmed unless confirmation is provided through the applicable booking process.
Changes, cancellations, and rescheduling are subject to Pet City Canada's applicable service policies.
You are responsible for reviewing appointment details and contacting us promptly if information is incorrect.

The external booking service may be subject to additional terms and conditions established by its provider.

5. Payments

Pet City Canada does not accept payments through this website.

Information displayed on our website about rates or services is provided for informational purposes and does not constitute an online payment request or guarantee that a particular rate will remain available.

Any payment arrangements for services are handled separately from website use and may be subject to additional business policies.

6. Customer Responsibilities

When using this website, you agree to:

Provide accurate information when submitting inquiries or appointment requests.
Use the website only for lawful purposes.
Avoid activities that could damage, disrupt, or interfere with the website or its security.
Refrain from attempting unauthorized access to website systems, accounts, or data.
Respect the intellectual property rights of Pet City Canada and others.

We reserve the right to take reasonable steps to protect the website and our business from misuse, unlawful activity, or security threats.

7. Pet-Care Services and Separate Policies

The information on this website does not replace the specific requirements, policies, or agreements that may apply to Pet City Canada's services.

Dog daycare, grooming, dog walking, in-home pet sitting, and transportation may each involve different requirements relating to animal health, vaccinations, behaviour, handling, scheduling, and customer responsibilities.

Customers are responsible for reviewing and complying with the policies applicable to the services they request.

Please contact Pet City Canada if you have questions about service eligibility, your pet's requirements, or the terms that apply to a particular booking.

8. Intellectual Property

Unless otherwise stated, the text, photographs, graphics, branding, and other content published on this website are owned by or used with permission by Pet City Canada.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, republish, distribute, modify, or commercially exploit website content without prior written permission from the applicable rights holder, except where permitted by law.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, including online booking services, search tools, and social media platforms.

These links are provided for convenience. Pet City Canada does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites.

Your use of third-party services is subject to the applicable provider's terms and policies.

10. Website Availability and Security

We aim to keep our website accessible and functioning properly. However, we do not guarantee uninterrupted access or that the website will always be free from errors, interruptions, or technical issues.

We may update, suspend, restrict, or discontinue parts of the website when reasonably necessary for maintenance, security, business operations, or other purposes.

You are responsible for using appropriate security measures when accessing websites and submitting information online.

11. Limitation of Liability

To the extent permitted by applicable law, Pet City Canada is not responsible for losses arising solely from temporary website interruptions, technical errors, inaccurate or outdated website information, or the unavailability of third-party websites and services.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

These website terms do not replace or independently determine the rights and responsibilities of Pet City Canada and its customers in relation to the delivery of pet-care services. Those matters may be governed by separate service terms and applicable law.

12. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how Pet City Canada collects, uses, discloses, and protects personal information.

Please review our Privacy Policy for information about website forms, cookies, Google Analytics, Google Search Console, and our external appointment-booking service.

13. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes to our website, services, or business practices.

Updated terms will be published on this page with a revised effective date. Your continued use of the website after changes are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

14. Governing Law

These Terms and Conditions are governed by the laws of the Province of Alberta and the applicable laws of Canada.

Any disputes relating to these terms will be addressed in accordance with applicable law.

15. Contact Us

If you have questions about these Terms and Conditions, please contact:

Pet City Canada
113–13th Street North
Lethbridge, Alberta, Canada
Email: tony@petcitycanada.com
Phone: (403) 380-4922

Privacy Policy

Effective date: October 12, 2026
Business: Pet City Canada
Address: 113–13th Street North, Lethbridge, Alberta, Canada
Email: tony@petcitycanada.com
Phone: (403) 380-4922

1. Introduction

Pet City Canada respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us through our online forms, or use our online appointment-booking services.

We handle personal information in accordance with applicable privacy laws, including Alberta's Personal Information Protection Act (PIPA), where applicable.

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to any consent required by applicable law.

2. Personal Information We Collect

The information we collect depends on how you interact with Pet City Canada.

Information you provide

When you contact us through a website form, email, telephone, or our appointment-booking system, we may collect:

Your name and contact information, including your email address and telephone number.
Information about your pet, such as its name, breed, age, temperament, behaviour, and care requirements.
Information relevant to the services you request, including daycare, grooming, dog walking, in-home pet sitting, or pet transportation.
Appointment requests, booking details, messages, and other information you choose to provide.

Please only submit information that is reasonably necessary for your inquiry or your pet's care.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

Your IP address and general geographic region.
Your browser type, device type, and operating system.
The pages you visit and how you interact with the website.
The website or search engine that referred you to us.
The date, time, and duration of your visit.

This information helps us understand how visitors use our website and identify opportunities to improve it.

3. How We Use Personal Information

Pet City Canada may use personal information to:

Respond to questions and service inquiries.
Arrange, manage, and confirm appointments.
Understand your pet's care needs and provide requested services.
Communicate with you about bookings, changes, and relevant service information.
Operate, maintain, and improve our website.
Understand website traffic and search performance.
Maintain business records, protect our business, and meet applicable legal obligations.

We do not sell personal information to third parties.

We will not use personal information for unrelated purposes without obtaining consent where required by law.

4. Website Forms and Appointment Booking

Our website uses Wix Forms to allow visitors to contact us and submit information.

Information submitted through these forms is used to respond to your inquiry and provide the assistance or services you request.

Pet City Canada also uses Kennel Connection and its associated online booking service, MyKcapp, to manage appointments. If you use this service, the information you submit may be collected and processed through that third-party platform.

Kennel Connection and its service providers may have their own privacy policies and practices. We encourage you to review the applicable policies when using their booking system.

Please note that appointment bookings and related information may be subject to the terms and procedures of the booking platform and Pet City Canada's service policies.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, and understand visitor activity.

Cookies are small files stored on your device by a website.

The technologies used on our website may include:

Essential cookies: Help the website function properly and support security and basic site operations.
Analytics cookies: Help us understand website traffic, visitor behaviour, and website performance.
Third-party cookies or technologies: May be used by services integrated into our website, depending on your settings and how you interact with those services.

You can manage available cookie preferences through our website's cookie banner, where provided. You can also manage or delete cookies through your browser settings.

Disabling certain cookies may affect some website features.

Where consent is required by applicable law, non-essential tracking technologies should be used in accordance with the visitor's consent choices.

6. Google Analytics and Google Search Console

We use Google Analytics to understand how visitors find and use our website. This service may collect information such as pages visited, approximate location, device and browser information, and interactions with the website.

Google may process this information on our behalf and in accordance with its own privacy practices. Depending on the configuration of our website and Google's services, information may be processed outside Canada.

We also use Google Search Console to monitor our website's presence in Google Search, identify indexing issues, and understand search performance. This tool primarily provides website owners with search-related reports and is not used by Pet City Canada as a customer appointment or contact-form database.

For more information about Google's data practices, please review Google's Privacy Policy at https://policies.google.com/privacy.

You can also learn about Google's Analytics opt-out options at https://tools.google.com/dlpage/gaoptout.

7. How We Share Personal Information

We may share personal information with service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

Wix, which hosts our website and supports online forms.
Google, which provides website analytics and search performance tools.
Kennel Connection and MyKcapp, which support appointment booking and related services.
Other service providers where necessary to provide requested services, maintain business operations, or meet legal obligations.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose.

Personal information may also be disclosed when required or authorized by law, or where necessary to protect the rights, safety, or property of Pet City Canada or others, as permitted by applicable law.

Some service providers may process or store information outside Alberta or Canada, where it may be subject to the laws of those jurisdictions.

8. Payment Information

Pet City Canada does not accept payments through its website.

We do not request online payment card details through our website forms or online booking process as part of website payment checkout. If payment information is provided to us through another method, its handling will depend on the payment method and applicable procedures.

9. How We Protect Personal Information

We take reasonable steps to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

These measures may include limiting access to personal information, using service providers with appropriate security measures, and maintaining reasonable safeguards for business records.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, and meet legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we take reasonable steps to securely delete it or destroy it, or otherwise handle it in accordance with applicable law.

11. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may request to:

Access personal information Pet City Canada holds about you.
Correct inaccurate or incomplete personal information.
Ask questions about how your information is collected, used, or disclosed.
Withdraw consent for certain uses of your information, where consent is the basis for that use.

Withdrawing consent may affect our ability to respond to an inquiry, manage a booking, or provide a requested service.

To make a privacy request, please contact us using the details below. We may need to verify your identity before responding.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external booking services.

We are not responsible for the privacy practices, security, or content of websites we do not operate. Your use of those services is subject to their own terms and privacy policies.

13. Children's Privacy

Our website is intended for people seeking information about our pet-care services. We do not knowingly seek to collect personal information directly from children through our website.

If you believe a child has submitted personal information to us unnecessarily, please contact us so we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable legal requirements.

The latest version will be published on this page, with the effective date updated accordingly.

15. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your personal information is handled, please contact:

Pet City Canada
113–13th Street North
Lethbridge, Alberta, Canada
Email: tony@petcitycanada.com
Phone: (403) 380-4922

Privacy contact: Tony Vander Griendt, Pet City Canada.

If you have concerns about the handling of your personal information that cannot be resolved directly with us, you may contact the Office of the Information and Privacy Commissioner of Alberta at https://oipc.ab.ca/.